What to Expect from a One-on-One Tech Support Session

If you’ve never had a personalized tech lesson before, you might be wondering — what exactly happens in a one-on-one session?

The short answer: whatever you need.

Every session is customized to your comfort level, your devices, and your goals.

Step 1: We Start Where You Are

We begin by getting to know what you’d like to learn or fix.

Whether it’s setting up a new phone, understanding email, organizing photos, or learning to use Zoom — we tailor every step to your needs.

There’s no rush, no judgment, and no confusing jargon.

Step 2: Learn Hands-On, Not Just Watch

We believe the best way to learn technology is by doing.

You’ll use your own device, at your own pace, with gentle guidance.

If you forget something — no problem. We’ll go over it again until you’re confident.

Step 3: Build Confidence, Not Frustration

Our sessions are designed to leave you feeling comfortable, capable, and proud.

You’ll walk away not just with new knowledge, but with confidence — the kind that grows with every click, tap, and text.

In-Person or Virtual — It’s Your Choice

At Silver Wizard, we offer both in-person home visits (for clients in the Toronto area) and virtual sessions (across Canada).

Whichever you choose, you’ll get the same patient, friendly help every time.

Ready to Begin?

If you’re ready to finally feel comfortable with technology — we’re here to help.

Book your free consultation and see how easy and empowering it can be to learn technology your way.